Engaged!

This word usually creates excitement as two people publicly commit to a future life together. It’s called an engagement.

At Nelson Mandela Metropolitan University we have engagements too – but they have nothing to do with betrothal. Partnerships, however, are still key as is excitement.

Engagement at NMMU refers to community, industry and other outreach initiatives that integrate teaching, learning and research and also have scholarly outputs.

I am thrilled to share – especially in light of the many negative media reports in recent months – that the good news far outweighs the bad.

Anyone fortunate enough to attend the university’s first engagement colloquium at NMMU will agree. The breadth and depth of NMMU’s engagement initiatives has a great feel-good factor – and in some instances, even the wow factor.

InnoVenton's Prof Ben Zeelie is leading one the university's most exciting engagement projects by cultivating algae.

Staff were buoyed to hear about:

• Human Movement Science (HMS) Students creating make-shift gymnasiums in derelict buildings by welding old desks and turning them into sporting equipment as part of their experiential learning.
• Arts and Engineering presently doing the best in terms of a new engagement measurement tool.
• The Advanced Mechatronic Training Centre’s multitude of initiatives that stemmed from their initial need to buy equipment from overseas in 2001.
• The various projects run by our Industrial Engineering go-getters – from short-course programmes to a fully-fledged support platform for women in engineering via its Women in Engineering Leadership Association (Wela) programme.
• The Govan Mbeki Maths Development Unit’s vast range of projects aimed at raising the standard of maths within in the province and beyond.
• The “white gold” cultivation of algae to produce fossil biobrick briquettes invented by InnoVenton that has the capacity to create thousands of jobs through recycling. This engagement project is one to watch and has the wow factor.
• How technology is improving and changing lives, particularly in the city’s Northern Areas, thanks to a myriad of interventions by NMMU’s Centre of Community Technologies. This is another one to watch.
• George Campus’s fundraising efforts for less privileged students via various engagement events.
• 70 student societies at NMMU each having a corporate social responsibility goal.
• Vegetable gardens by Agricultural students in assisting the university’s nutrition programme to ensure that NMMU students do not go hungry.
• The work of the Centre for Integrated Post-School Education and Training (CIPSET), of the Centre for the Advancement of Non-racialism and Demoracy (CANRAD) and the Centre for Academic Engagement and Collaboration (CAEC) to make, in the simplest of terms, the world a better a place in connecting people with one another to the benefit of all.

Oh, I could go on and on. But you have the links to their presentations to give you a better idea as to how each is engaged in making things better – and also producing the academic papers in support of their findings.

So take a bow those who have reached out beyond teaching, learning and research to become engaged and benefit others.

You inspire us.

Kudos too to Prof George de Lange and his team for bringing the many engagement projects together in this format. We’re buoyed, enthused, encouraged and proud of all the goodwill, great research and care that is happening at NMMU!

For access to all the reports go to: http://caec.nmmu.ac.za/

Recognising excellence but celebrating diversity

Excellence and diversity with the Vice-Chancellor Award winners Sendi Gandidzanwa, Sam Beynon and Alexander West

The student bounces towards the stage to the catchy refrain of Pharell Williams’ I’m so happy, while the next gracefully strides forward to the lyrical strains of a waltz …

It’s the 2014 Achievers’ Awards Dinner at Nelson Mandela Metropolitan University where students are honoured for their achievements on the sports field, within societies and for their leadership.

It’s about excellence.

But at NMMU, it is also about celebrating our wonderful diversity.

I mean, from a:

• 2013 pop hit to a wedding dance classic (the students chose their own music)
• Tiny female cricket scorer to a three majors BSc academic achiever from Zimbabwe
• National sports representative with grey hair to another who is one of only two students in the South African hockey tea and
• White girl who speaks fluent isiXhosa

Such diversity is worth celebrating when you know how far we have come from those dark days of Apartheid when you were prejudiced simply because of the colour of your skin.

The 2014 winners are of all colours and of both sexes and their taste in clothing and music is as diverse as their achievements in sport, leadership, societies and residences.

But each one of them – through “competition and collaboration”, to pinch Vice-Chancellor Prof Derrick Swartz’s phrase – is deserving of recognition

His Vice-Chancellor’s Award for leadership coupled with academic excellence went to two male students and determined political science student Sam Beynon.

The first male student Sendi Gandidzanwe is a Zimbabwean BSc student who completed three majors cum laude in 2014, and has been shortlisted for the Mandela Rhodes Foundation Scholarship Fund.

He has served on the SRC since 2013 and won the ALICE award for going above and beyond in community outreach in the university’s successful voluntary leadership programme called Beyond the Classroom.

Sendi has supported many societies and is the outgoing president of the Golden Key International Honour Society. (As an aside, he’s also a dapper dresser and the nicest of young men.)

His co-winner is Alexander West, a Pharmacy student, whose name is synonymous with academic achievement and great dancing. He’s the man behind NMMU Ballroom and Latin Dancing Society whose team did so well at the 2014 Intervarsity Social Ballroom and Latin Dancing Nationals in Cape Town, winning six bronze, four silver and three gold medals.

Like Sendi, he is involved in innumerable societies and obtained a 76.7% aggregate for his academic results in 2013. He’s also from Zimbabwe.

Then there’s Sam Beynon, most recently known for her success as runner-up in SABC 1’s One Day Leader competition. She is completing her honours in political science as part of her journey towards full-time politics. Oh, she’s the white girl who speaks like a black person and lives in Melodi Residence which, co-incidentally, won the Residence of the Year Award.

2014 winners’ list

• Art and Culture Committee member of the Year: Siboniso Dlamini 
• Arts and Culture Administrator of the Year: Alexander James West 
• Arts and Culture Society of the Year: Ballroom Society 
• Arts and Culture Performing Society of the Year: Le Strada choir 
• Sportsman of the Year: Ignatius Malgraff 
• Sportswoman of the Year: Zanela Vimbela 
• Sport Team of the Year: Spar Madibaz Netball A Team 
• Sport Club of the Year: Spar Madibaz Netball Club 
• Residence of the Year: Melodi 
• SGD Developmental Society of the Year: NMMU Toastmasters International 
• SGD Society Administrator of the Year: Sarah Lynn Everett 
• SGD Academic Society of the Year: Law Students Society 
• Sport Administrator of the Year: Lisa Benjamin 
• Sport Coach of the Year: Baakier Abrahams from the Mecer NMMU Cricket Club 
• Sport Technical Official of the Year: Laiken Abrahams 
• House Committee Member of the Year: Thuso Silepe 
• SGD Society Person of the Year: Reynold Solomons 
• Residence All Rounder of the Year Lunga Mfeketo 
• SGD Society of the Year: Law Students Society 

Well done to all our students!

Enjoy more photographs  on Facebook! They were  all taken by our NMMU photographer Leonette Bower. Thanks Leonette!

Ashley Nel accepts the Academic Society of  Year trophy on behalf of the Law Society. It is the fifth consecutive year the Law Society has won this award. They also won a second award.

Melodi represented by Sam Beynon, Wendy Reeves and Qaphela Ngcobo took the Residence of the Year trophy

NMMU Sportswoman of the Year Zanele Vimbela

Zanela Vimbela and coach Dumisani Chauke accept the Sports Team of the Year trophy for Madibaz Netball. The team has won the local league for nine consecutive years, never losing a match in all that time.

First impressions count … NMMU’s contact centre

Happy birthday to NMMU's contact centre team who create a great first impression

There’s nothing like a trip to foreign lands to underline the importance of first impressions … cleanliness, efficiency, beauty, friendliness or whatever confronts you first.

And so it is with Nelson Mandela Metropolitan University (NMMU) too.

For many, the first impression of our university is often not a visual one, but an auditory one.

Calls are made to the university via our contact centre, which recently celebrated its third birthday.

The tone, efficiency, professionalism, compassion, understanding, service and enthusiasm offered by NMMU is all conveyed in that initial interaction with a caller.

A judgment is made – good, bad or indifferent - and there’s no second chance to make it a good first impression.

How important then is the role played by those who “man” (though this is an all-women team) the telephones and other contact lines at NMMU. They are tasked with ensuring that those who contact NMMU are impressed with the university’s knowledge, level of service, understanding, professionalism and the like.

They are the rock face of a person’s first auditory experience with NMMU. It is imperative that they not only supply all the right information, but send all the right messages in terms of tone, enthusiasm, care and willingness to serve.

It’s no mean task especially when there are only six of you and about 1 800 calls coming in on peak days (during January and February). But the contact centre, whose team members all have degrees, is more than up to this Herculean task as is evidenced by the following:

• 89% of all admission calls are resolved in the contact centre (ie the calls did not need to be transferred elsewhere). The manager says the success rate would improve further still if his team were increased.
• 61% of all calls are resolved in the contact centre (ie there is no need to transfer these calls elsewhere)
• Since 2012 the contact centre has received 352 995 calls of which 85% were successfully answered
• Some 114 933 e-mails have been processed by the contact centre on the info@nmmu.ac.za address
• Complaints about the contact centre are non-existent
• The contact centre takes responsibility for issues not necessarily related to their work, simply because they care

For me, however, the biggest indication that ours is a high-functioning, professional and caring contact centre is that in the three years of its existence, the staff turnover has been ZIP, ZILCH, ZERO.

This flies in the face of the norm when it comes to those who work in call and contact centres. These employees quickly tire of the routine and their environment, and move on. International research puts the annual attrition rate of contact centres at between 28% and 82% a year.

Perhaps the incentive programme introduced by contact centre manager Deon Barnardo to motivate the team is the reason for their commitment, or perhaps it’s because these women are simply a rare, but dedicated bunch, all deserving of gold stars.

Whatever the reason, those who recognise the importance of first impressions are grateful that we have such a committed, professional team.

Happy birthday contact centre team! You’re our auditory rock face ambassadors. You make us proud …

And it’s not just me who thinks so. Check out the following compliments by those who have been aided by our contact centre team:

To Miss Zwelibanzi

It is so amazing to know that there are people like you, who are prepared to go an extra mile to assist others. I have received the copy of the certificate so I want to thank you. Please enjoy what is left of the day

God Bless

Khusta
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Hi Yolande

It is great to deal with people who are so helpful as you.

Thank you very much for your assistance.

Leon van Tonder

Dublin, Republic of Ireland

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Mrs Odendaal called in for a status on her daughter’s application.

Student number 214085929

Number: 011 305 8900

She said that it is such a pleasure to deal with us, and she deals with a lot of Universities. She is not impressed with Wits at all.

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Dear Thoko,

I just spoke to the above customer and she expressed her gratitude for the excellent service she received from you. She said that you are kind and helpful and she was very happy with the service rendered by the university.

Well done and keep up the good work.

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Good day

Thank you very much for your quick response, excellent service.

Regards,

Kumbula

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To Whom It May Concern

Thank you, I appreciate the quick and thorough response.

Kind regards
Nadia Roberts

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Thank you so much Yolande for your kind assistance. We’ll complete and send back as soon as possible.

Regards

Nicolette Chetty

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Good morning Nomsa,

Thank you so much for your quick and professional assistance, people like you makes it possible to send ones child to NMMU. Me and my family stays in the Eastern Cape and we are proud of it.

Thank you again.

Fernando Scharnick

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Dear Deon

Thank you very much for your professionalism and your kind assistance with the important task that has been assigned to your section – of assisting all departments and our section, and thus alleviating our workload.

It is greatly appreciated. A very special thank you to all your staff also, for doing a fabulous job!

God Bless, to one and all!

Best regards

Nafeesa

STUDENT RECORDS OFFICE

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Hi,

I am very pleased to say that I received excellent service from 1 of your agents (Sinovuyo). She is very professional and polite and manages to be friendly as the same time.

The information she offered me was very helpful. The effort you put in training show’s that you are serious about service excellence and I hope you keep it at the same level so that other people may enjoy this great excellence in the future.

Kind regards,

Motsoari

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To the Awesome person at Info who responded to this query

Many many thanks!!!!!

Enjoy your day

J

Lynette Roodt

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Thank you very much for your kind and speedy assistance

Kind regards

Rochelle Swartz
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Hallo Deon

Broer! Ek gaan vir jou mis. Dit is ‘n professionele kompliment vir jou, want ek besef nou eers hoe professioneel jy die NMMU kontaksentrum aanmekaar gesit het en bestuur. Hoop ek kan nog steeds raad by jou vra oor die dynamics van so ‘n centre.

Mooi dag en groete vir die girls.

Christelle

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Good evening

I am so pleased with your quick response to my mail. It seems like i have found a very good place to study. NMMU is indeed a bright light to my future.

Yours faithfully

Nosive Bavuma

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To whom it may concern,

I would like to say thank you for the efficient and very friendly service that I have received from NMMU, every department and every person that I came into contact with was extremely professional, helpful and provided a fantastic service. This is something we rarely experience from service providers in SA, other Universities can certainly learn from NMMU!

I received my certificate delivered to my offices this morning. You certainly gave me hope that somewhere there is still people who take huge pride in their jobs in South Africa!

A very big thank you to everyone involved!

Lynn Gunning
Senior Manager | Winning Business

Clients & Industries
Deloitte & Touche

Those teachers who change our lives …

By Nicky Willemse

Guest blogger

We all have one of them – a teacher or lecturer who made a big impression on us, someone who changed our lives in one way or another, and whom we’ll never forget. A “Morrie”*, for those of you who’ve read the book.

Mine was Mrs Carol Scheepers, my Standard three teacher at Clarendon Park. I had just moved to Port Elizabeth from Polokwane (then Pietersburg) and somehow, with her as my teacher, I went from a diligent pupil to an inspired one. I can’t remember exactly what she did, but I remember she was warm, really spoke to us as individuals and expected the best. Somehow she reached the 10-year-old me – and I was the better for it, for life.

I’m not a staff member at NMMU, but I write a lot of stories for the university. One of them was about Dr Kathija Adam, lecturer and director of NMMU’s School for Continuing Professional Development in the Faculty of Education.

She received an accolade for excellent teaching from the university last month. While interviewing her about this, I soon recognized the “Morrie” in her. She doesn’t just teach. She leaves her students changed for life.

For instance, when she had to teach “Curriculum Design and Development” to NMMU students completing the Postgraduate Certificate in Education (PGCE) last year, she could have followed the typical talk and chalk approach, giving her students all the theory they needed to pass. And that would have been fine. It would have been enough.

But instead, she chose a different mode of delivery, shifting them from the comfortable corridors of NMMU’s South Campus in Summerstrand to the university’s Missionvale Campus in the heart of Missionvale township.

Then she took it a step further and partnered with nearby Khwezi Lomso High School so that the teacher candidates could get first-hand experience of where and how 80% of the country’s learners study, and gain insights about whether the current national curriculum is truly meeting the needs of most South African learners.

It was a perspective-changer for the PGCE students – many of whom matriculated at former Model C schools in suburban areas, and had never set foot in a township. They found themselves visiting pupils’ homes, talking to their families and caregivers, and even getting a glimpse of township life after dark.

“I have a living systems approach to module design. It allows me to teach in ways that tap into my student’s learning beyond the content being taught,” explained Kathija. “The biggest gift is when students have a paradigm shift in their thinking. It’s an authentic process – they do their own learning and make up their own minds.”

Perhaps that’s the crunch when it comes to these great teachers, I thought. Those that inspire their students to think for themselves, using creative means that in turn inspire creativity. Mrs Scheepers used to get us to write poetry and compile entire newspapers. Creative fodder for the journalist I would one day become?

And in Kathija’s case, she is no doubt building future change-makers. And don’t we need them, desperately, in education in this country?

By the end of the Missionvale project, the students had produced eight short films, which were collated into a 60-minute documentary called “Heart of the Who” which was screened at the Grahamstown National Arts Festival this year.

But more than that, the project inspired the awakening of a social consciousness in the students – and a desire among many of them to teach in the country’s more challenging schools, where they can make the most difference.  “If we can make a student excited about those contexts, and equip them so they believe they can make a difference, that they will be different – it is a transformative experience.”

Sixty-five per cent of her past students teach in schools like Khwezi Lomso.

And she stays in touch with them, providing advice and insights – especially as many of them find themselves working against the system when trying to implement positive change in schools that are more used to surviving than thriving.

“One of my students is teaching in Bizana. He sent photographs of the learners writing exams without proper furniture … The students keep in touch with me about the wider issues. We’re in this together. This drives me, this continued communication with students in the field. I continue to engage with them.”

As her students graduate and become teachers, I can only wish that they are as bold as Kathija, with the courage to teach in a way that truly makes a difference, that they share even just a fraction of her passion and that they rub off on their learners, as she has rubbed off on them.

What a difference it would make.

As Henry Adams so aptly said: “A teacher affects eternity; he can never tell where his influence stops.”

*Refers to the teacher in the book “Tuesdays with Morrie”, by Mitch Albom

Kathija Adam recently won a prestigious “NMMU Excellent Teacher” award.

PGCE student Lee Abrahams surrounded by kids in Missionvale township.

Kathija with Khwezi Lomso High pupils (from left) Apalele Makanda, Yolanda Meleni and Lungilwa Fanti. They appeared in the film “Heart of the Who”, made by Kathija’s PGCE students.

Cheating - is it worth it?

By: Roslyn Baatjies

Guest blogger

An afternoon conversation with my niece (6) and her twelve-year old brother revealed that they know that cheating is gaining reward by dishonest means or finding an easy way out of an unpleasant situation and that it is generally used for the breaking of rules to gain unfair advantage in a competitive situation. The example Amber cites is when a runner stands a little way ahead of others in a race before they set off.

But Shawn immediately thinks of cheating in the classroom test setting. What he tells me confirms that he knows what cheating is. He says that children go to the bathroom during tests and tell each other what the answers are to the questions. He also mentions a few other ways of cheating in tests and I ask them what happens if you are caught out. Shawn says that it means that you get zero for the test and that you have to go to detention. I ask the two of them if it’s right to cheat and they answer that it is not.

Cheating is rife at schools and universities. A recent Sunday Times article revealed that crib notes have been found on the inside of a T-shirt, on rulers or the back of calculators — university students are brazenly cheating in tests and exams.

A discussion about cheating at a recent faculty meeting revealed that lecturers are well aware of the dishonest practice in tests. In many instances it is difficult to deny bathroom breaks, because the infringing on human rights argument surfaces.

Exams are a few weeks away and I am hopeful that the NMMU Port Elizabeth campuses will equal the George Campus June exam achievement of no cheating.

Integrity is one of our six values. It is commonly described as doing the right thing even when no-one is watching.

Integrity at NMMU extends to academic integrity. To give expression to our value of excellence, the University is committed to preserving and promoting a culture of professionalism characterised by the highest standards of personal honesty and the integrity of academic work.  Since the advent of the internet, the opportunity for and actual  incidence of plagiarism have increased, and accordingly it has become necessary to promote the development of good academic behaviour, including ethical writing practices,  and to put measures in place to assist in the prevention of plagiarism.

Academic dishonesty in general and plagiarism in particular, constitute a disregard of our values and could seriously undermine the academic standing of NMMU and its qualifications.

The university launched its Academic Integrity campaign last year and put in place a policy - Policy for the promotion of academic integrity and prevention of plagiarism –as a framework through which all staff and students are empowered to maintain the highest standards of academic integrity.

I laud the university for doing this, but how strange is it that you need a policy to encourage people to be honest. I am sure that there are those who believe that it is only cheating when you are found out. I am also sure that those who have never cheated and try doing it one day, will be the ones who are caught out.

Don Galer wrote: ‘Integrity is what we say, is what we do, is what we say we do.

Good luck with the preparation for the exams and the exams themselves. And remember that the reward is so much sweeter when the result is achieved honesty. 

Pay it forward

By: Bev Erickson (guest blogger)

“One person can’t change the world, but you can change the world for one person”. Yes , I know it sounds like a cliché, but if you had attended the presentations that I attended last week, you would know why I’m quoting it.

For the past six years, the second year National Diploma Human Resource Management students embark on an outreach project which they call “Pay it Forward”. Initiated by their passionate lecturer, Bridget de Villiers, this project encourages students to form groups and to go out into the community to look for a need which they can assist with. This year was the fourth time that I have attended the presentations by the student groups and once again, I was blown away by the sense of ubuntu that our students have.

“Our world is very good at generating wealth, but not very good at sharing it” were the words of the Dean, Prof Niekie Dorfling who addressed the students before their presentations. “Use this project as a laboratory to practice what you are being taught” he advised.

The six groups who were chosen to present their projects shared their stories of getting stuck in to helping their various charities and the incredible personal journeys they all took.

The Luthanda Luvuyo Special School was on the receiving end of assistance from one of the groups, with students making the children “feel valued” and in turn, learning skills from the children. Another beneficiary of this project was the Soqaqamba Educare Centre, a crèche for impoverished children. The group who took on this needy organisation were unable to achieve their goal of finding sponsors for mattresses, blankets and toys for the children, so they buckled down and planted a veggie garden for them so that they can reap the benefits of food in the future.

The Ubomi Obutsha Centre – a community ministry centre – saw students running a soup kitchen, paying home visits to the elderly, and assisting with the Centre’s homework club. The students have also committed themselves to ongoing support of this organisation. Go students!

“We wanted to do something different!” said one group who took on the Carehaven Home for people living with psychiatric illnesses. “We were a little apprehensive at first, but gained so much from the experience” they said. They helped with cooking, cleaning and laundry. They played games with the residents and had a lot of fun whilst doing good for others.

One of the groups decided that one charity was not enough, so they helped out at two! Astra Primary School – where they encouraged learners to steer away from gangsterism (a real problem in the area) and introduced the sport of basketball to them, taking the role of leaders. At their other project, Cheshire Homes in Cleary Park, they assisted with basic things like cleaning and cooking, taking the role of servants. So many lessons learnt for these young people!

The most emotionally touching project was by the group that took on the Thamsanqa Cluster Home. This home is an orphanage for abused children and the students assisted with feeding, cleaning, helping the youngsters with homework and playing games. These children have only the most basic of food – a lunch for instance, which consists of bread and butter. To bring some happiness, on one particular day, the students baked muffins so that the children could have a treat! Listening to this group share what each member gained from their experience required a tissue which I didn’t have! Next time I’ll be more prepared.

Hats off to the Department of Human Resources Management staff and the incredible second year students.  You rock!!!

 (Left to right) Amanda, Nombuso, Anele, Lorna and Zezethu definitely live the value of ubuntu!

And the winners of Mr & Miss NMMU are ...

From examinations to international netball; from graduation to pop concerts; from award dinners to exhibitions … Nelson Mandela Metropolitan University’s Vodacom Indoor Sports Centre has hosted them all.

But none is as loud or entertaining as the Mr & Miss NMMU pageant.

The University hosted the 2014 annual event starring 12 male and 12 female students before a packed and appreciative audience on Saturday 11 October. The contestants were joined by other stars, talented NMMU students who sang, danced and performed, along with South African poster boy for good looks and great brains, Maps Mapayane, as the MC.

And then there was Naak MusiQ, aka Anga Makubalo, who has taken the house music scene by storm – as was evident when students rushed the stage to get closer to the multi-talented singer and Generations actor.

(That I had never heard of Naak MusiQ, who was actually born in New Brighton, Port Elizabeth, is beside the point. As a 50-something white woman, I am not the target audience. Our students, the majority of whom are black, loved him).

The build-up to the event was well marketed via Madibaz Radio and social media, and involved professional photo shoots, and the show itself was slick, professional and worthy of the support it received. Word has it that the contestants rehearsed until 4am before the show, returning at 1pm for the big event.

Almost all 4000 seats were filled towards the end of the event as students gathered in preparation for the after-party.

But the show ran very late.

Though the posters advertised the event as starting at 5.30pm, and we were advised to come before 6pm, the show only started at 7.45pm, and had not finished by midnight.

“It’s called African time,” whispered an NMMU student who’d seen us arrive on time.

I may not have heard of Naak MusiQ, but I know something of “African time” since I live here. It’s just that my punctual Western upbringing can’t easily embrace it. But hey, this is the students’ show, not mine, and none seemed perturbed about the late hour or choice of candidates. See video link for the 2014 line-up http://ow.ly/CEzjI to view the contestants. These young ambassadors did the university proud.

Winner’s list:

Mr NMMU: Odwa Masiza, a first-year Economics student

Miss NMMU: Siphosethu Mdodana, a third-year Management student

Lusanda Msebi took the title of first princess and Sibulule Peter Second princess.

Kgosietsile Foko was first prince and Tando Mabija,second prince.

Viewer’s choice awards went to Matamela Livhoyi and Kelly Lewis (jointly) and Odwa Masiza.

Mr & Miss Personality were Sibusiso Nqini and Matamela Livhoyi